In our experience, contented tenants lead to long tenancies, renewals and amicable relationships. Hence we go the extra mile for our tenants providing them with 24 hour availability, a personal concierge service as well as a prompt and professional service.
Case study 1 - The frustration of continuously receiving ‘stealth’ management costs from agents.
Many landlords complain of really bad treatment at the hands of their agents, every year they see a drastic difference between the expected revenue they hope to realize from their investment property and the actual revenue they receive once all charges and costs have been deducted by the agent. It is one of the most bewildering and irritating aspects of having an agent who manages your property.
Property concierge offer a simple and transparent charge structure. In terms of letting and management the charges are simplified into 2 simple percentage charges. As for any ongoing costs during a management period, we always try to minimize costs and maximize investment potential for our clients’ portfolios.
Case study 2 - Playing ‘phone tennis’ with your agent.
International Landlords often feel a lack of communication with their agents. On certain occasions, emails will not suffice and a phone conversation is needed. They find it very hard to try and contact their agents by phone due to time differences.
Due to the international nature of many of our clients as well as the importance of being constantly available for any tenant issues, we offer 24 hours a day, 365 days a year access to our reception at our London based office.
Case study 3 - Properties that span too wide an area
Many landlords face the problem that their portfolios span a significantly large area that cannot be sufficiently covered by one agency, this results in different agents, paperwork and procedures leading to a property management nightmare!
We offer a bespoke service where we will see if we can encompass your entire property portfolio from disparate areas into one portfolio, with unified paperwork and procedures and just one agent to contact.
Dedicated consultant
Each of our tenants has one dedicated consultant who is their constant point of contact, who is dedicated to servicing their needs – this allows us to ensure the forging of strong relationships which builds trust and confidence
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